Privacy Policy

1. Introduction

CT444 ("ct444", "we", "us", "our", or the "Operator") is committed to protecting the privacy and security of all users ("you", "your", or the "User") who access or use the ct444 platform at ct444.cam (the "Platform"). This Privacy Policy ("Policy") sets out in clear, transparent terms the nature of the personal data we collect, the purposes for which we process it, how we store and protect it, with whom we may share it, and the rights you hold in respect of your personal information.

This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform, and our Responsible Gambling page, which sets out the player protection tools available to you.

By registering an account on CT444, depositing funds or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.

2. Definitions

The following definitions apply throughout this Privacy Policy:

• Personal Data: Any information relating to an identified or identifiable natural person, including name, email address, postal address, financial information, IP address and device identifiers.
• Processing: Any operation or set of operations performed on personal data, including collection, storage, use, transfer, alteration or deletion.
• Data Controller: The entity that determines the purposes and means of processing personal data. CT444 is the Data Controller in respect of User data on this Platform.
• Data Processor: A third party that processes personal data on behalf of the Data Controller, under contractual instructions.
• Cookies: Small text files stored on your device by a web browser that enable the Platform to remember your preferences and session state.
• KYC: Know Your Customer — verification procedures requiring proof of identity and address in compliance with anti-money laundering (AML) regulations.
• PKR: Pakistani Rupee, the currency in which account balances and transaction records may be denominated for Pakistani users.

3. Data Controller

CT444 (the Operator) acts as the Data Controller for all personal data collected through the Platform. The Operator is responsible for ensuring that personal data is processed lawfully, fairly and transparently in accordance with applicable data protection legislation.

Users may contact the Operator's data protection team with any privacy-related enquiries, rights requests or complaints via the contact details provided in Section 16 of this Policy.

4. Personal Data We Collect

4.1 Registration Data

When you create an account on CT444, we collect the following information:

• Full legal name
• Date of birth (for age verification purposes)
• Email address
• Mobile phone number
• Residential address (including city, province, postal code and country)
• Preferred currency (e.g., PKR)
• Username and hashed password

4.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and responsible gambling requirements, we collect:

• Government-issued photo identification (e.g., National Identity Card, passport)
• Proof of residential address (e.g., utility bill, bank statement dated within three months)
• Payment method documentation (e.g., bank account statement, redacted card image)
• Source-of-funds documentation where required by regulatory thresholds

4.3 Financial & Transaction Data

We collect data related to your financial activity on the Platform, including:

• Deposit amounts, dates and payment method references (e.g., Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah)
• Withdrawal requests, amounts and processing status
• Wagering history: bets placed, game sessions, stakes, outcomes
• Bonus usage history and wagering requirement progress

4.4 Technical & Usage Data

We automatically collect certain technical data when you access the Platform:

• IP address and approximate geolocation
• Device type, operating system and browser information
• Session timestamps, pages visited and features used
• Log files and error reports
• Cookie and tracking technology data (see Section 9)

4.5 Communications Data

If you contact our customer support team or interact with us via live chat, email or any other channel, we retain records of those communications for the purpose of resolving your query and for quality assurance.

5. How We Collect Data

We collect personal data through the following means:

• Directly from you: During account registration, identity verification, payment processing, support interactions and voluntary submissions (e.g., feedback forms).
• Automatically: Through cookies, web beacons, server logs and other tracking technologies when you access the Platform.
• From third parties: Including payment service providers, identity verification services, fraud prevention agencies and analytics providers — only to the extent necessary to deliver the Platform's services.

6. Legal Basis for Processing

Where applicable data protection legislation requires us to have a legal basis for processing your personal data, we rely on the following:

Purpose of Processing	Legal Basis
Account registration and platform access	Performance of a contract
KYC identity verification	Legal obligation; legitimate interests (AML compliance)
Processing deposits and withdrawals	Performance of a contract
Fraud prevention and security	Legitimate interests; legal obligation
Responsible gambling monitoring	Legal obligation; legitimate interests
Customer support and communications	Performance of a contract; legitimate interests
Platform analytics and improvement	Legitimate interests
Marketing communications (where opted in)	Consent

7. How We Use Your Data

CT444 uses your personal data for the following purposes:

• Account administration: Creating, maintaining and securing your account on the Platform.
• Service delivery: Processing bets, deposits and withdrawals; providing access to casino games, live sports betting markets and other features.
• Identity verification: Confirming that you meet age and eligibility requirements to use the Platform.
• Regulatory compliance: Fulfilling anti-money laundering (AML), know-your-customer (KYC) and other legal obligations imposed by the Operator's licensing authority.
• Fraud and security: Detecting, preventing and investigating fraudulent activity, collusion, bonus abuse, unauthorised account access and other security incidents.
• Responsible gambling: Monitoring account activity for indicators of problem gambling behaviour and enabling the application of responsible gambling tools such as deposit limits, self-exclusion and cooling-off periods.
• Customer support: Responding to your queries, complaints and feedback in an efficient and accurate manner.
• Platform improvement: Analysing usage patterns and technical performance to improve the quality and reliability of the Platform.
• Marketing (with your consent): Sending promotional offers, bonus notifications and product updates where you have opted in to receive such communications. You may withdraw consent at any time by contacting support or adjusting your account preferences.

8. Data Sharing & Third Parties

8.1 We Do Not Sell Your Data

CT444 does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. This is an absolute commitment and not subject to exceptions.

8.2 Necessary Third-Party Sharing

We may share your personal data with third parties only in the following circumstances and strictly on a need-to-know basis:

• Payment service providers: To process deposits and withdrawals on your behalf. These providers receive only the transaction data strictly necessary to complete the payment.
• Identity verification services: To perform KYC checks in compliance with AML regulations. Document data is transmitted securely and retained only as permitted under applicable law.
• Game software suppliers: To deliver casino and gaming content. Suppliers may receive anonymised session data for game integrity and technical purposes.
• Fraud prevention agencies: To detect and prevent fraudulent activity, money laundering and other illegal conduct.
• Analytics providers: To analyse Platform performance and user behaviour in an aggregated or pseudonymised format. Individual-level data is not shared for analytics purposes.
• Regulatory and law enforcement authorities: Where required by applicable law, court order or regulatory obligation, we may disclose personal data to competent authorities.

8.3 Data Processing Agreements

All third-party processors who receive personal data from CT444 are required to execute a data processing agreement confirming that they will process personal data only on our documented instructions, will implement appropriate security measures and will not use the data for any purpose beyond the scope of their engagement.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small data files placed on your device when you visit a website. They enable the Platform to remember your session, preferences and authentication status across page loads.

9.2 Types of Cookies We Use

Cookie Type	Purpose	Retention
Strictly Necessary	Session management, login authentication, security tokens	Session / until logout
Functional	Remembering language preferences, currency display (PKR), UI settings	Up to 12 months
Analytics	Aggregated page-view and feature-usage statistics to improve the Platform	Up to 24 months
Marketing (opt-in only)	Tracking campaign effectiveness for opted-in promotional communications	Up to 12 months

9.3 Managing Cookies

You may adjust cookie settings through your browser's privacy or settings menu at any time. Blocking strictly necessary cookies will affect the functionality of the Platform, including your ability to log in and maintain a game session. Blocking analytics or marketing cookies will not impair core Platform use.

10. Data Retention

CT444 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to applicable legal and regulatory retention requirements:

• Account and KYC data: Retained for the duration of the account and for a minimum period of five (5) years following account closure, in compliance with AML obligations.
• Transaction records: Retained for a minimum of five (5) years following the transaction date, as required for financial compliance.
• Customer support communications: Retained for a period of three (3) years from the date of the last interaction.
• Technical log data: Retained for up to twelve (12) months for security and fraud prevention purposes, then deleted or anonymised.
• Marketing data (where applicable): Retained until consent is withdrawn or the account is closed, whichever is earlier.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be used to identify any individual.

11. Data Security

CT444 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard Transport Layer Security protocols.
• Access Controls: Personal data is accessible only to authorised personnel who require it to perform their role. Access is governed by role-based permissions and is subject to audit logging.
• Password Security: User passwords are stored in a hashed format using industry-standard cryptographic hashing algorithms. We do not store plaintext passwords.
• Secure Data Storage: Personal data and KYC documents are stored on secure, access-controlled servers with appropriate physical and logical security controls.
• Incident Response: In the event of a personal data breach that is likely to result in risk to affected individuals, the Operator will notify the relevant regulatory authority within the timeframe required by applicable law and will inform affected users as appropriate.

12. International Data Transfers

CT444 is an internationally operated Platform. Your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction.

Where such transfers occur, CT444 ensures that appropriate safeguards are in place, including:

• Data processing agreements incorporating standard contractual clauses recognised by applicable data protection law.
• Transfers only to service providers located in jurisdictions with an adequate level of data protection as determined by the relevant regulatory authority.
• Implementation of supplementary technical and organisational security measures where required.

By using CT444, you acknowledge and agree to the transfer of your personal data to the jurisdictions in which the Operator and its data processors operate.

13. Your Rights as a Data Subject

Depending on applicable data protection legislation in your jurisdiction, you may hold the following rights in respect of your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right may be limited where we are required to retain data to comply with legal obligations (e.g., AML retention requirements).
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that your personal data be provided to you in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent prior to its withdrawal.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though such objection may be overridden where compelling legitimate grounds exist.

To exercise any of the above rights, please contact us using the details set out in Section 16. We will respond to all rights requests within a reasonable timeframe and in accordance with applicable law.

14. Children & Minors

CT444 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18 (or the higher minimum age required by the operator/license jurisdiction). Account registration requires confirmation that the User is of legal age to gamble.

In the event that we become aware that personal data has been collected from an underage individual, the account will be immediately suspended, all funds will be returned (less any winnings, which will be forfeited), and the personal data will be deleted without undue delay.

Parents or guardians who believe that a minor has registered on CT444 should contact our support team immediately via live chat or at [email protected].

15. Changes to This Privacy Policy

CT444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or business operations. Material changes will be communicated to registered Users by email and/or by a prominent notice displayed on the Platform prior to the change taking effect.

Continued use of the Platform following notification of a change to this Policy constitutes your acceptance of the updated terms. The "Last Updated" date at the top of this Policy will be revised to reflect the date of any update. We encourage you to review this Policy periodically to stay informed about how we protect your data.

16. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy, or if you wish to exercise any of your data subject rights, please contact the CT444 data protection team using the following channels:

• 24/7 Live Chat: Available on the Platform at ct444.cam
• Email: [email protected]

Please mark any data-related correspondence with the subject line "Privacy Request" or "Data Subject Rights Request" to ensure it is directed to the appropriate team. We aim to acknowledge all enquiries within 48 hours and to provide a substantive response within 30 days, or within any shorter timeframe required by applicable law.

Customer support is provided in English. Urdu-language assistance may be available as an additional option where available.